faqs

General

Who is Pink Orchard?
Created with the vision “to let everyday people have access to luxury fashion”, Pink Orchard is a retail and online store that offers top designer labels, at up to 70% off the retail price!

    
Why Pink Orchard?
1) Our retail store enables you to feel, try on and inspect the items physically, if you want!

2) Our friendly Style Advisors in the retail store will gladly share style tips, product & brand details as well as care advice for your items!

3) Our stylish and unique collection is not commonly seen in Singapore as they are imported from overseas!

4) Our fast & reliable service enables you to receive your online order at the door within 1-2 business days!

5) Our weekly new arrivals will keep you excited! Get to shop over 200 styles that are constantly renewed!


Prices

Why are your prices lower than the respective brand boutiques?
As a parallel importer, Pink Orchard sources its products directly from brand merchants or authorized resellers overseas. Because we take advantage of factors such as the lower retail pricing in certain countries and favourable exchange rates etc, we are able to acquire these luxury items at a lower cost, and in turn pass on these savings to you.

Authorized brick-and-mortar boutiques have to abide by a regulated price list from the designer brand itself. These retail prices are higher because they take into consideration overhead operating costs, branding, advertising, follow-up service, and in the case of some brands - free maintenance within a set time frame (usually one year).

Are the prices the same in both the online and physical retail store?
Yes, the prices of all the products are the same in both our online and physical retail store.


Products

Are all the designer items you sell genuine and brand new?
Pink Orchard sources its products only from the respective brand merchants or authorized resellers overseas. With that, we guarantee that all products offered for sale in our store are 100% authentic and brand new.

If in any doubt, please send the purchased item to that respective brand's boutique in your country to verify the authenticity. If you are able to provide an official letter from the brand that refutes the authenticity of the purchased item, we will proceed with an exchange or refund.

This is our Pink Orchard guarantee to you-100% authentic or your money back.

Are the designer items you sell 'past-season' stock? Is that why the prices are so low?
We carry a mix of current season, classic and previous-season styles. As a parallel importer, Pink Orchard sources its products directly from brand merchants or authorized resellers overseas. Because we take advantage of factors such as the lower retail pricing in certain countries and favourable exchange rates etc, we are able to acquire these luxury items at a lower cost, and in turn pass on these savings to you. The prices for the previous-season styles are usually more amazing as we are able to get these at extremely competitive prices.

Are parallel-imported goods legal?
Parallel importing is definitely legal in Singapore and as a registered company, we run a genuine business and do not deal with counterfeit products under any circumstances.

Do you carry the same product range in both the online and physical retail store?
All the products featured online are also available at our physical retail store. However, at our physical retail store, we also carry an accessories collection, exclusively imported from Korea. This luxe collection is available exclusively only at our physical retail store and includes rings, necklaces, earrings and hairbands.

I want to buy this product but it's sold out. Will it ever become available again?
When an item is sold out, click on the “notify me when it’s available”. When the item is re-stocked, you will be notified accordingly. Please note however, that there is no guarantee that the particular item will be re-stocked.

To avoid any disappointment, do subscribe to our mailing list and/or “Like” our Facebook page (http://www.facebook.com/pinkorchardsg) to receive the latest news and updates about our new arrivals and promotions.

Are the colours portrayed on the computer screen similar to the actual product?
We do our best to ensure that the colours portrayed on our website are accurate. As such, kindly understand that actual colours may vary due to monitor, display or resolution settings, as well as the type of screen used to view the website.


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